It is essential to understand customer expectations and important. After that, you'll learn about the different types of expectations and how to identify and manage them.
How you portray yourself to other people. Learn how to give the right impression by how you look, what you say, and what you do.
Learn why building strong business relationships is essential to your career growth. Discover how to network effectively, identify potential contacts, and maintain long-term connections.
You will learn the basics of
customer service, its importance, key principles to follow, best practices,
common mistakes to avoid, metrics to measure success, and training strategies
to improve your customer service.
We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints.